What plans do you have in place for Covid-19?
Please visit Your Wellbeing at the Festival for details on how we are managing the safety of our patrons.
Will masks be mandatory at Festival of Voices 2023?
As of 12 October 2022 mask wearing is no longer compulsory at events. We will of course continue to support anyone that wishes to wear a mask.
What do I do if I lost my ticket?
Don’t worry! In the event that you lost or misplaced your ticket, we can resend it to you if you contact us. We do keep a list of all patrons for each event for these types of situations.
Is GST included in the price of my performance ticket or workshop registration?
As Festival of Voices is an ACNC registered charity, we do not charge GST over tickets or workshop registrations. Please note that all prices listed are in AUD.
What happens if I have to cancel my ticket?
Tickets are non-refundable, and no exchanges or refunds are permitted unless required by the Live Performance Australia Ticketing Code of Practice or Australian consumer law. We are always happy discuss how we can best assist you.
Are food and beverages available at the event?
Most events will have food and beverages available for purchase, however this does depend highly on the venue. When in doubt about the facilities at specific events, please check the event page or contact us directly.
Please note that this is a cashless festival, we accept card payments only.
What happens with my personal information?
What if I’m late?
Latecomers will be admitted to the performance at the first appropriate opportunity to avoid disruption to already seated patrons. VIP / complimentary tickets will be resold if you are a no show within 10 minutes of show start time.
Are FOV events all ages?
Whilst we offer family events as part of the festival, some events include coarse language or venue restrictions. Relevant and up to date age restrictions can be found on the individual event pages.
Am I eligible for concession tickets?
Some events have concession prices available – if so these prices will be mentioned on the specific event page. We accept the following concessions for ticket purchases:
- Full time secondary and tertiary students
- Pension concession cardholders
- Senior card holders
- Companion card holders
- Veteran affairs, TPI and healthcare card holders.
- Children under 12 (provided the specific event you are buying tickets for does not have an age limit)
Please present relevant documentation at point of purchase and upon entry to the event.
Can I bring a baby to FOV events?
In general, babies in arms can be accommodated in aisle seats at the venue. Patrons are advised that ushers may request patrons with babies in arms to leave the auditorium to avoid disruption of the performance.
Can I smoke at the event?
Patrons are advised that all FoV venues are non-smoking environments. Additionally we kindly ask patrons not to smoke within 3 metres of the building entry or exit and within 10 metres of a building air intake (ventilation equipment).
If you lost something at one of our events, we will do our very best to return your item(s) to you.
Over the course of the Festival, lost items will be collected and kept at the venue where they were lost.
Any items lost at outdoor events (the Big Sing, Motown under the Stars, outdoor Pop-Up events) will be gathered at the Box Office where they can be collected.
If you need any assistance, please feel free to contact us on email@example.com or call us on 03 6224 5975.