Conditions of Sale

Performance tickets and Workshop Registrations

  • Full terms and conditions of sale and entry are available to download here. 
  • Festival of Voices accepts Cash, Visa, MasterCard and EFTPOS.
  • All prices are in Australian Dollars.
  • GST does not apply for any products sold by Festival of Voices, for Festival of Voices is an ACNC registered charity.
  • Tickets must be paid for at the time of the transaction – no reservations are available without full payment.
  • All transaction and handling fees are included in the ticket price.
  • All tickets are non-refundable, unless otherwise specified on the specific event page. For assistance please contact us on 03 6224 5975 or at info@festivalofvoices.com.
  • Please advise staff of special needs when booking your tickets.
  • Festival of Voices adheres to the Live Performance Australia Ticketing Code of Practice.

 

Merchandise

  • All prices are in Australian Dollars.
  • All prices include shipping / postage fees and GST.
  • Orders will be dispatched within three business days following receipts of payment.
  • Orders containing multiple items may not arrive at the same time
  • Delivery times may be longer than usual during the Christmas and New Year period, and other public holidays
  • Orders are dispatched through Australia Post. Please note that its delivery times apply.
  • Festival of Voices does not offer express delivery.
  • Festival of Voices does not ship overseas.
  • Festival of Voices does not offer refunds or exchanges for change of mind.
  • If the product you received is damaged or faulty, you can obtain a full refund or exchange* by contacting us within three weeks of placing your order; +61 3 6224 5975 or email to info@festivalofvoices.com
  • Damaged or faulty goods must be returned with a completed return form, which you can download here.
  • A refund or exchange will not be processed until the goods are returned, and received in their original condition and packaging. We will notify you by email as soon as this occurs.
  • If your item takes longer than the advertised number of days to arrive this is not grounds for a refund.
  • Please submit proof of postage fee along with your return form, and we will reimburse the cost of returning your damaged and faulty goods. If a product is not deemed to be faulty, shipping and handling charges will not be refunded.

*Subject to availability. If a product cannot be exchanged you will receive a full refund instead.

Returns must be addressed to:
Festival of Voices Inc.
Level 3, 77 Salamanca Place
Battery Point, Tasmania 7000

Download Festival of Voices Return Form