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Conditions of Sale

Conditions of sale for Performance tickets and Workshop Registrations

  • Read the full terms and conditions of sale and entry.
  • Festival of Voices accepts Visa, MasterCard and EFTPOS. Please note that Festival of Voices is a completely cashless festival, only card payments are accepted.
  • All prices are in Australian Dollars.
  • GST does not apply for tickets sold by Festival of Voices, for Festival of Voices is an ACNC registered charity.
  • Tickets must be paid for at the time of the transaction – no reservations are available without full payment.
  • For transactions that include tickets with a total value of $15 or less, a non-refundable Booking Fee of $3 applies
  • For transactions that include tickets with a total value between $15.01 and $199.99, a non-refundable Booking Fee of $5 applies.
  • For transactions that include tickets with a total value of $200 or more, a non-refundable Booking Fee of $10 applies.
  • Booking Fees as outlined above apply on all transactions that include tickets, including bookings made online, over the phone or in person at the Festival of Voices box office and at the door.
  • All tickets are non-refundable, unless otherwise specified on the specific event page. For assistance please contact us on 03 6224 5975 or at [email protected].
  • Ticket barcodes have to be presented upon entry for scanning, either on a mobile device, or a printed version if preferred.
  • If you have any mobility issues, please let us know in advance so we can ensure to make any necessary arrangements.
  • Festival of Voices reserves the right to refuse entry or to evict a patron, in line with the  Live Performance Australia Ticketing Code of Practice. Patrons refused entry to or evicted from a venue will not be entitled to a refund.
  • Festival of Voices adheres to the Live Performance Australia Ticketing Code of Practice.
LPA Ticketing Code Consumer Code

Due to COVID 19, some restrictions may be forced upon us at the last minute, including seating arrangements, social distancing measures, mask wearing requirements, proof of vaccination and/or negative test results, time changes, artist changes, limitations to queues, items that can and cannot be brought into the venue, and so on. Any updates will be announced on our website, social media platforms and of course via email to all affected ticket buyers. 

Updated Tues 10 Oct 2023, 16:20pm

Merchandise conditions of sale

  • All prices are in Australian Dollars.
  • All prices include GST.
  • A flat fee of $12.20 applies to shipping when purchasing an item from our Festival Shop
  • Orders will be dispatched within three business days following receipts of payment.
  • Orders containing multiple items may not arrive at the same time
  • Delivery times may be longer than usual during the Christmas and New Year period, and other public holidays
  • Orders are dispatched through Australia Post. Please note that its delivery times apply.
  • Festival of Voices does not offer express delivery.
  • Festival of Voices does not ship overseas.
  • Festival of Voices does not offer refunds or exchanges for change of mind.
  • If the product you received is damaged or faulty, you can obtain a full refund or exchange* by contacting us within three weeks of placing your order; +61 3 6224 5975 or email to [email protected]
  • Damaged or faulty goods must be returned with a completed return form, which you can download here.
  • A refund or exchange will not be processed until the goods are returned, and received in their original condition and packaging. We will notify you by email as soon as this occurs.
  • If your item takes longer than the advertised number of days to arrive this is not grounds for a refund.
  • Please submit proof of postage fee along with your return form, and we will reimburse the cost of returning your damaged and faulty goods. If a product is not deemed to be faulty, shipping and handling charges will not be refunded.

*Subject to availability. If a product cannot be exchanged you will receive a full refund instead.

Returns must be addressed to:
Festival of Voices Inc.
Level 3, 77 Salamanca Place
Battery Point, Tasmania 7004

Download Festival of Voices Returns Form