FREQUENTLY ASKED QUESTIONS

As a non-profit, we prioritise bringing singing and music to our communities, not maximising income. We work to make our ticket prices as affordable as possible, and we’ve shifted to an early bird pricing model instead of concession pricing. This change focuses on equity, allowing everyone to secure tickets at a reduced price and helping us keep the festival accessible to as many people as possible.

As Festival of Voices is an ACNC registered charity, we do not charge GST over tickets or workshop registrations. Please note that all prices listed are in AUD.

Don’t worry! In the event that you lost or misplaced your ticket, we can resend it to you if you contact us. We keep a list of all patrons for each event for these types of situations.

Tickets are non-refundable, and no exchanges or refunds are permitted unless required by the Live Performance Australia Ticketing Code of Practice or Australian consumer law. We are always happy discuss how we can best assist you.

If it rains, please check the venue information on the event page of the specific event you booked for / are interested in attending to find out if the venue is an outdoor venue or not, so you can make sure you are prepared.
Where possible, the show will go on for all events regardless of the weather, and no refunds will be given to patrons deciding not to attend an event due to the weather conditions.

If we have to cancel due to extreme weather conditions however, all ticket holders will be informed by our box office team, and refunds will be offered as per the Live Performance Australia Consumer Code.

Most events will have food and beverages available for purchase, however this does depend highly on the venue. When in doubt about the facilities at specific events, please check the event page or contact us directly.

Please note that this is a cashless festival, we accept card payments only.

Festival of Voices is committed to protecting the personal details of subscribers and patrons. Our full privacy policy can be viewed at festivalofvoices.com/privacy-policy/

Latecomers will be admitted to the performance at the first appropriate opportunity to avoid disruption to already seated patrons. VIP / complimentary tickets will be resold if you are a no show within 10 minutes of show start time.

If you lost something at one of our events, we will do our very best to return your item(s) to you.

Over the course of the Festival, lost items will be collected and kept at the venue where they were lost.

Any items lost at outdoor events (such as The Big Sing and outdoor Pop-up  Program events) will be gathered at the Box Office where they can be collected.

If you need any assistance, please feel free to contact us on [email protected] or call us on 03 6224 5975.

Whilst we offer family events as part of the festival, some events include coarse language or venue restrictions. Relevant and up to date age restrictions can be found on the individual event pages.

In general, babies in arms can be accommodated in aisle seats at the venue. Patrons are advised that ushers may request patrons with babies in arms to leave the auditorium to avoid disruption of the performance.

Children aged 2 years and older must have tickets purchased for performances.

Please visit Your Wellbeing at the Festival for details on how we are managing the safety of our patrons.

As of 12 October 2022 mask wearing is no longer compulsory at events. We will of course continue to support anyone that wishes to wear a mask.

Patrons are advised that all FoV venues are non-smoking environments. Additionally we kindly ask patrons not to smoke within 3 metres of the building entry or exit and within 10 metres of a building air intake (ventilation equipment).