Last updated: 2 Oct 2025
Festival of Voices is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us, including when purchasing tickets via our ticketing partner, Red61 or other third-party providers.
1. Information We Collect
We may collect the following personal information when you engage with Festival of Voices:
- Full name
- Titel
- Email address
- Phone number
- Postal address
- Payment details (processed securely via Red61 or third-party platforms)
- Event preferences and attendance history
2. Use of Your Information
We use your information to:
- Process ticket purchases and provide customer service
- Send updates and essential information about the event(s) you have booked
- Share relevant Festival news, updates, and promotional offers we believe may interest you
- Improve our services and tailor future communications
You may opt out of promotional communications at any time by clicking the unsubscribe link in our e-newsletters or contacting us directly.
3. Ticketing via Red61
Festival of Voices uses Red61 as its official ticketing platform. When you purchase tickets, your details are securely stored and managed by Red61 in accordance with their privacy and data protection policies. Festival of Voices accesses this data for operational and communication purposes only.
4. Third-Party Ticketing Providers
Tickets may also be purchased via third-party providers (e.g., Theatre Royal Hobart) on select occassions. These providers manage your personal information in accordance with their own privacy policies, typically available on their websites.
Where necessary, these third parties may share your contact details with Festival of Voices to facilitate event communications. Once received, your information will be handled in accordance with this Privacy Policy.
5. Photography and Media Consent
Festival of Voices events may be photographed or filmed for promotional and marketing purposes. By attending our events, you consent to the use of your image in Festival of Voices materials, including but not limited to:
- Social media posts
- Website content
- Printed promotional materials
- Press releases and media coverage
If you do not wish to have your image used, please notify the photographer at the time of capture. We will make reasonable efforts to respect your request.
6. Log Data
Like many websites, we collect information that your browser sends when you visit our site (“Log Data”). This may include:
- Your computer’s IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Time spent on pages
- Other analytical statistics
We may use third-party services such as Google Analytics to collect, monitor, and analyze this data. Their privacy policy can be found on their website.
7. Cookies
Cookies are small data files sent to your browser and stored on your device. Festival of Voices uses cookies to:
- Improve user experience
- Track usage patterns
- Enable certain site functionalities
You can configure your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use some parts of our website.
8. Email Communications via Mailchimp
We use Mailchimp to manage our email communications. Your personal information may be stored and processed by Mailchimp in accordance with their privacy policy, which can be found on their website. You can unsubscribe from our mailing list at any time via the link in our emails.
9. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
10. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for communications at any time
To exercise these rights, please contact us at:
[email protected]
11. Legal Compliance
Festival of Voices complies with the Privacy Act 1988 (Cth), which governs the handling of personal information in Australia. For more information, visit the Federal Register of Legislation – Privacy Act 1988.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.