FAQs

LOST PROPERTY
During each festival we collect any lost and found property and keep this ready for collection at the festival office. Lost property for the 2019 festival will be kept until 30 September 2019.

WHEN WILL THE 2020 PROGRAM BE ANNOUNCED?
We are currently planning for next year’s festival, and aim to announce the major workshops by October 2019. The full program will be released around April 2020. For updates, please keep an eye on our social media accounts and/or subscribe to our newsletter.

WHAT DO I DO IF I LOST MY TICKET?
Don’t worry! In the event that you lost or misplaced your ticket, we can resend it to you if you contact us. We do keep a list of all patrons for each event for these types of situations.

WHAT HAPPENS IF I HAVE TO CANCEL MY TICKET?
Tickets are non-refundable, and no exchanges or refunds are permitted unless required by the Live Performance Australia Ticketing Code of Practice or Australian Consumer Law. We are always happy discuss how we can best assist you.

 ARE FOOD AND BEVERAGES AVAILABLE AT THE EVENT?
During all FOV Coastal events, as well as at the Singers’ Lounge, food and beverages are available for purchase. Most other events will have beverages and small snacks available, however this does depend highly on the venue. When in doubt about the facilities at specific events, please check the event page or contact us directly.

WHAT HAPPENS WITH MY PERSONAL INFORMATION?
Festival of Voices is committed to protecting the personal details of subscribers and patrons. Our full Privacy Policy can be viewed at: https://festivalofvoices.com/privacy-policy/

 WHAT IF I’M LATE?
Latecomers will be admitted to the performance at the first appropriate opportunity to avoid disruption to already seated patrons. VIP / Complimentary tickets will be resold if you are a no show within 10 minutes of show start time.

 ARE FOV EVENTS ALL AGES?
Whilst we offer family events as part of the festival, some events include coarse language or venue restrictions. Relevant and up to date age restrictions can be found on the individual event pages, as well as in the printed program.

AM I ELIGIBLE FOR CONCESSION TICKETS?
We accept the following concessions for ticket purchases:
• Full time secondary and tertiary students
• Pension Concession cardholders
• Companion Card holders
• Veteran Affairs, TPI and Healthcare card holders.
Please present relevant documentation at point of purchase and upon entry to the event.

CAN I BRING A BABY TO FOV EVENTS?
In general, babies in arms can be accommodated in aisle seats at the venue. Patrons are advised that ushers may request patrons with babes in arms to leave the auditorium to avoid disruption of the performance.

CAN I SMOKE AT THE EVENT? 
Patrons are advised that ALL FOV venues are non-smoking environments. Additionally we kindly ask patrons not to smoke within 3 metres of the building entry or exit and within 10 metres of a building air intake (ventilation equipment).